RETURN / REFUND POLICY

Returns & Exchanges:

All items are non-returnable and non-refundable. Exchanges will be deemed on a case by case basis. Please email any exchange requests to restivojewelers@gmail.com with your order number, reason for wanting an exchange and the desired item(s) requested to exchange for. All exchanges must be done within 7 days of receiving your original order. Should you receive a damaged item due to post mishandling, please let us know immediately within 2 business days of receiving the item by emailing restivojewelers@gmail.com your order number and photo of the damaged item. 

All sale items & custom orders (including nameplates) are final sale, no exceptions.

Ring Sizing: 

Please be sure to know your proper ring size before placing an order. Unfortunately SHOP PAIGE is unable to refund or exchange a ring due to wrong size ordered. 

30 Day Repair / Replacement Warranty :

RESTIVO JEWELERS offer a 30 day repair / replacement warranty. Should your item become damaged within 30 days of purchase, please contact restivojewelers@gmail.com with your name, order number, and photo of the product. Allow up to 2-3 business days for a response. 

After 30 days if your item becomes damaged, we do offer a REPAIR SERVICE for a small fee + shipping cost. Please email us with a repair service request at restivojewelers@gmail.com including your original order number. These requests are subject to review. 

Lost or Stolen Packages:

Unfortunately we are not responsible for lost or stolen packages once our provided tracking information confirms successful delivery to your provided shipping address. We suggest purchasing our ROUTE SHIPPING PROTECTION (provided at checkout) as insurance for lost packages. If you purchase ROUTE, we will be able to help get you a replacement in the event of a lost or stolen package.

By purchasing from www.shoprestivojewelry.com, you accept and agree to these terms of service.

Thank you!