Refund policy

Returns & Exchanges:

All items are non-returnable and non-refundable. Exchanges will be deemed on a case by case basis. Please email any exchange requests to info@restivojewelers.com with your order number, reason for wanting an exchange and the desired item(s) requested to exchange for. All exchanges must be done within 7 days of receiving your original order. Should you receive a damaged item due to post mishandling, please let us know immediately within 2 business days of receiving the item by emailing info@restivojewelers.com your order number and photo of the damaged item. 

All sale items & custom orders (including nameplates) are final sale, no exceptions.

Ring Sizing: 

Please be sure to know your proper ring size before placing an order. Unfortunately Restivo Jewelers is unable to refund or exchange a ring due to wrong size ordered. 

30 Day Repair / Replacement Warranty :

Restivo Jewelers offers a 30 day repair / replacement warranty. Should your item become damaged within 30 days of purchase, please contact info@restivojewelers.com with your name, order number, and photo of the product. Allow up to 3-5 business days for a response. 

After 30 days if your item becomes damaged, we do offer a REPAIR SERVICE for a small fee + shipping costs. Please email us with a repair service request at info@restivojewelers.com  including your original order number. These requests are subject to review. 

Lost or Stolen Packages:

Unfortunately we are not responsible for lost or stolen packages once our provided tracking information confirms successful delivery to your provided shipping address. 

By purchasing from www.restivojewelry.com, you accept and agree to these terms of service.

Thank you